Shipping Policy for Hydrojug
Order Processing Time
Hydrojug processes most orders within 1-3 business days following purchase. Business days are Monday through Friday, excluding major holidays. During peak periods like holidays or new product launches, processing may extend beyond this timeframe, and we will notify you if delays occur.
Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking details.
Shipping Methods and Estimated Delivery
Choose from the following shipping options at checkout to best meet your timing needs:
- Standard Shipping: Estimated delivery within 3-7 business days after processing.
- Expedited Shipping: Estimated delivery within 2-4 business days after processing.
- Express Shipping: Estimated delivery within 1-2 business days after processing.
Please note these delivery times are estimates and not guaranteed. Delays may happen due to weather or other carrier-related issues outside our control.
Shipping Fees
Shipping costs are calculated at checkout based on your shipping address, order weight, and selected shipping method.
Hydrojug offers free standard shipping on orders that meet certain minimum purchase amounts. Please visit our website to check the current thresholds.
Tracking Your Order
After your order ships, you will get a confirmation email with a tracking number. Use this number on the carrier’s site to monitor shipment progress.
If you have any tracking difficulties, please contact our support team at marinbeatrix5594@outlook.com for assistance.
International Shipping
Hydrojug ships to select international destinations with delivery times ranging from 7-21 business days, depending on the country and customs processing.
Customs duties, taxes, and other fees imposed by your country may apply and are your responsibility. These charges are not included in checkout shipping costs.
We advise consulting your local customs office before placing an international order to understand any potential import fees.
Lost or Missing Packages
If your tracking shows a delivery has occurred but you have not received your package, please:
- Check with neighbors or those in your household who may have accepted it.
- Search around your property including less obvious delivery locations.
- Contact the shipping carrier with your tracking number for assistance.
If you still cannot locate the package, reach out to Hydrojug customer support at marinbeatrix5594@outlook.com. We will work with the carrier to investigate and initiate claims as needed.
Hydrojug is not liable for packages marked delivered but lost or stolen afterward.
Shipping Address Accuracy and Changes
Ensure your shipping information is correct before submitting your order. Once submitted, Hydrojug cannot guarantee address updates prior to shipment.
If you notice an error immediately after ordering, please contact us promptly at marinbeatrix5594@outlook.com. We will try to accommodate changes if possible.
Undeliverable Packages
If a package is returned to Hydrojug due to address issues or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply for redelivery in these cases.