Hydrojug Return & Refund Policy
Return Eligibility and Timeframe
Hydrojug wants every customer to be fully satisfied with their purchase. You may request a return within 30 days from the date you receive your order.
To qualify for a return, items must meet all of these conditions:
- Be unused and unworn
- Remain in the same condition as when delivered
- Be returned in original packaging with all tags attached
Certain items are final sale and cannot be returned or exchanged. Such products will be clearly marked as non-returnable on their product pages at the time of purchase.
How to Initiate a Return
- Visit the Hydrojug Returns Center via the link in your order confirmation email or on our website.
- Enter your order number and the email address you registered with.
- Select the item(s) you wish to return and specify your reason.
- Print the return shipping label provided by Hydrojug.
- Package your items securely to avoid damage during transit.
- Drop off the package at the designated carrier location.
Return Shipping Costs
If you return an item due to a change of mind or it doesn't meet your expectations, you are responsible for return shipping fees. We highly recommend using a trackable shipping method, as Hydrojug cannot be held liable for packages lost in transit.
If your order includes a defective, damaged, or incorrect item, Hydrojug will cover the cost of return shipping. Please contact us promptly for assistance in this case.
Refund Processing
Once we receive and inspect your returned items, Hydrojug will process your refund within 5–7 business days.
Refunds will be credited to the original payment method used at purchase. Note that depending on your bank or card provider, it may take additional days for the refund to appear in your account.
Original shipping fees are non-refundable unless the return is due to Hydrojug’s error, such as a defective or incorrect item.
Exchanges
To exchange a product for a different size or color, please return the original item following the steps above and place a new order separately. This process ensures you receive your replacement faster and allows Hydrojug to manage returns and exchanges efficiently.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or not as ordered, notify Hydrojug within 7 days of delivery. Include your order number and a photo of the issue.
Hydrojug will then offer a replacement, refund, or store credit based on your preference.
Final Sale Items
Items clearly marked as final sale cannot be returned or exchanged. This includes clearance merchandise, limited-edition products, and other non-returnable items indicated on product pages.
Need Help?
If you have questions or need assistance with returns or refunds, please contact Hydrojug by emailing marinbeatrix5594@outlook.com. Our team is ready to help you find the best solution.